1800 East Putnam Avenue, Greenwich, CT 06870, United States
#5 of 5 hotels in Greenwich
Guests' ChoiceBased on 477 hotel reviews
7.1Cleanliness
7.9
Comfort
8.0
Location
8.2
Facilities
7.0
Staff
8.2
Value for money
6.8
Free WiFi
8.0
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End of dialog contentReviewed: 1 June 2024
Dee
United StatesParking, no dining room
Room was clean
Stayed in May 2024
Reviewed: 14 May 2024
Patricia
United StatesI was there 3 nights on 2 separate bookings. One day tea bags and paper cups not replaced. Am not a coffee drinker and had to ask cleaning help for replacements. Hotel should offer English Breakfast regular tea bags in addition to Earl Gray.
Liked the pool and gym. Pamela at reception stood out for her very caring empathy since I was there to see a friend in hospice who passed away my last day. Other staff also kind and helpful.
Stayed in May 2024
Reviewed: 28 April 2024
Quiniou
CanadaAtrium in construction
The spacious room (suite) - perfect for my weary family after two days of walking in NYC. The pool and whirlpool were a hit with my kids. A perfect way to close our trip
Stayed in April 2024
Reviewed: 18 April 2024
Maria
United StatesThe property needs some sprucing up and updating. The staff were great. They also told us that the property is being renovated including the restaurant and the rooms.
The staff was great.
Stayed in April 2024
Reviewed: 9 April 2024
Robert
CanadaThe bar and restaurant courtyard was gutted under construction,All meals delivered in brown paper bags with plastic plates and utensils,Breafast was terrible
Location and staff
Stayed in April 2024
Reviewed: 3 April 2024
Wilfred
Puerto Ricoit was under construction
great
Stayed in March 2024
Reviewed: 15 March 2024
Laurie
United StatesIce machines on most floors not working. They allow dogs, could hear barking dog in room next to mine. Also worry about dogs bringing fleas into hotel. Long walk from parking lot to rooms.
Location, good size clean rooms. Staff is very friendly.
Stayed in March 2024
Reviewed: 24 February 2024
Leslie
United StatesThe building was under renovations and there was a lot of dust on the main floor!
Comfortable bed. Reasonably sized room. Clean and comfortable with nice staff.
Stayed in February 2024
Reviewed: 3 January 2024
Sanjay
United KingdomLack of hotel bar or restaurant facility as they are (still) under renovation - same as when i last visited in Fall 2022!
Room, Reception Lobby/Atrium, Location, Comfort
Stayed in December 2023
Reviewed: 29 November 2023
Tammy
United Statesthe condition of the hotel was very dated and many things were closed for renovation. i think once its finished being updated it will be a lovely hotel again.
the hotel was clean. the bed was comfortable and the room was quiet. the staff was friendly. breakfast was good.
Stayed in November 2023
Reviewed: 12 November 2023
Amanda
United KingdomLimited services and facilities as going through refurbishment.
Stayed in November 2023
Reviewed: 29 October 2023
Teresa
United StatesDue to renovation, restaurants, pool and gym were closed. This was not disclosed on website. Also room did not have enough lighting. Look and furniture dated. Most hotels will at least have some decorative throw on the best for color and decor. This did not. Mini bar was empty!
Room very spacious. Good location
Stayed in October 2023
Reviewed: 28 October 2023
Sihan
United StatesThe hotel is a bit old and the restaurant is under renovation so there’s no restaurant inside hotel nor breakfast provided.
Great facilities in the hotel, big TV in the room. The bed is comfy and room is spacious. The environment is quiet, I had great rest here.
Stayed in October 2023
Reviewed: 23 October 2023
Mark
United StatesOther hotel guests were not respectful of early morning quietude. Audible exchanges occurred post 1:30am between guests.
Mattress was absolutely comfortable. Room cleanliness met expectations. Complimentary bottle water.
Stayed in October 2023
Reviewed: 18 September 2023
Tubridy
United StatesI did not like waiting for elevators. My first room location I was about the furthest distance from the elevators that could be upon complaint our room was changed. In our room, 3143 there was a banging noise the first night at around 11 o’clock and on the second night three or four times so much so that at 4 o’clock at work us up
Stayed in September 2023
Reviewed: 15 September 2023
Agnieszka
NetherlandsNo working restaurant or bar
Location, layout, accessibility
Stayed in September 2023
Reviewed: 15 September 2023
Deborah
United StatesFurnishings are worn and in need of refresh
Bed was very comfortable Room was spacious
Stayed in September 2023
Reviewed: 10 September 2023
Srikanta
United StatesMay not be managed well. We reserved one type of room; upon arrival they said that type was sold out! Rooms had huge ant colonies. They said they would adjust the rate; never heard back from them
Ok
Stayed in July 2023
Reviewed: 6 September 2023
Christopher
United StatesI was expecting the restaurant that is advertised on the website to be in operation -when we got there only to be told only room service was available. Very disappointed. There were two in the room however the worker who cleaned the room kept leaving one washcloth -even though we did speak with them about it. Disappointed that we ordered room service and we had to pay $5.00 for delivery to the room. The food was overpriced and even shopped at the Market -the goods in the market were overpriced.
The location was ideal
Stayed in September 2023
Reviewed: 30 August 2023
Krystal
United Statesthe bathroom had hair in the sink and the shower and it remained the entire time as if it was never cleaned. gross.
room and parking
Stayed in August 2023
Reviewed: 29 August 2023
Alberto
ArgentinaThe way breakfast was served The overall condition of the hotel ( they mentioned new owners and a process of renovation) Cleanliness was beliw standard ( the sofa in my room was 50% stained) Exception made of the manager on duty, staff was nasty and not very willing to service
Location
Stayed in August 2023
Reviewed: 29 August 2023
Z-lion
Abkhazia, GeorgiaBetter option for food. (vegan)
Location
Stayed in August 2023
Reviewed: 26 August 2023
Bree
United Statesgross pool- only 4 feet deep and dirty food was expensive- only room service bed was uncomfortable
room size trees in lobby
Stayed in August 2023
Reviewed: 10 August 2023
Amanda
United StatesPretty mediocre but fine. When you think Hyatt, you think high end and I wouldn’t say that’s the case here. Minimal services
Stayed in August 2023
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